Shipping policy
Last Updated: March 8, 2026
At Zeravia, we are dedicated to providing a reliable and transparent shipping experience for our Canadian customers. This policy outlines our shipping procedures to ensure you know exactly when to expect your new home essentials from www.zeravia-shop.com.
1. Delivery at a Glance (Canada)
We aim for simplicity and speed. Below are our standard delivery timelines and costs for all orders within Canada:
| Feature | Details |
| Shipping Cost | FREE on all Canadian orders |
| Order Cut-off Time | 5:00 PM (EST - Eastern Standard Time) |
| Handling Time | 1 – 3 Business Days (Mon-Fri) |
| Transit Time | 5 – 8 Business Days (Mon-Fri) |
| Total Delivery Time | 6 – 11 Business Days |
| Shipping Origin | International Distribution Centre |
2. Shipping Locations
Currently, Zeravia exclusively serves and ships to residential and business addresses within Canada. Whether you are in Ontario, British Columbia, Quebec, or the Prairies, we deliver directly to your door.
3. Order Tracking
Transparency is key. Once your order has been dispatched from our facility, you will receive a shipping confirmation email containing a tracking number. This allows you to follow your package's journey in real-time. Please allow up to 24 hours for the tracking information to become active in the carrier's system.
4. Transparent Pricing & Taxes
We operate with a commitment to clarity:
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Sales Tax: Applicable Canadian taxes (GST/HST/PST) are calculated based on your province and clearly displayed at checkout.
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Import Duties: As we ship from an international hub to offer the best prices, orders are generally sent DDU (Delivered Duty Unpaid). While we strive for a smooth process, any local customs brokerage fees or import duties imposed by the CBSA are the responsibility of the customer.
5. Delivery Issues & Damaged Goods
Your satisfaction is our priority. If your order is delayed, lost, or arrives damaged, please reach out to us promptly:
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Email: support@zeravia-shop.com
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Reporting Window: Please report damaged items or delivery discrepancies within 7 days of the delivery date with supporting photos of the packaging and product.
6. Address Accuracy
Please double-check your shipping address at checkout. Zeravia is not responsible for orders shipped to an incorrect address provided by the customer. If you spot an error, contact us at support@zeravia-shop.com within 12 hours of placing your order to attempt a correction before dispatch.
Contact Information
Zeravia Website: www.zeravia-shop.com
Email: support@zeravia-shop.com