Privacy policy

Last Updated: March 8, 2026

At Zeravia, we are committed to protecting your privacy and ensuring your personal data is handled with the highest level of security. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy standards.

1. Information We Collect

To provide a seamless shopping experience at zeravia-shop.com, we collect:

  • Personal Identifiers: Name, email address, shipping address, and billing address.

  • Transaction Details: Products purchased, payment confirmations (processed securely via encrypted PCI-DSS compliant gateways), and order history.

  • Customer Communications: Records of your interactions with our support team at support@zeravia-shop.com.

  • Technical & Usage Data: IP address, device type, browser information, and browsing patterns collected via cookies and pixels.

2. How We Use Your Information

We use your data strictly for legitimate business purposes:

  • Order Fulfillment: To process, ship, and deliver orders to your Canadian address.

  • Marketing & Personalization: To provide you with tailored offers and updates (only if you have opted in). We may use your data for interest-based advertising via partners like Google and Meta.

  • Customer Support: To assist with inquiries, warranties, or return requests.

  • Legal & Security: To prevent fraud, meet tax obligations, and ensure the security of our platform.

3. Cookies and Behavioral Advertising

We use cookies to enhance site functionality and analyze traffic.

  • Opt-Out: You can opt-out of targeted advertising through the Digital Advertising Alliance of Canada.

  • Browser Settings: You can disable cookies in your browser, though this may limit your ability to use certain features on our site.

4. Data Sharing & Third Parties

Zeravia does not sell your personal information. We only share data with essential service providers:

  • Payment Processors: (e.g., Stripe, PayPal) for secure transactions.

  • Shipping Partners: (e.g., Canada Post, UPS) for delivery.

  • E-commerce Infrastructure: Our store is hosted by Shopify, which ensures high-level data encryption.

  • Marketing Partners: Google Ads and Meta for analytics and promotional purposes.

5. Data Security & International Transfers

As Zeravia operates globally, your data may be processed on servers located outside of Canada (e.g., in the United States or Europe). We ensure that all third-party partners maintain data protection standards equivalent to those required under Canadian law. We implement SSL encryption for all data transmissions.

6. Your Rights (Canada)

Under PIPEDA and provincial laws, you have the following rights:

  • Access: The right to request a copy of the personal data we hold.

  • Correction: The right to update inaccurate or incomplete information.

  • Erasure: The right to request the deletion of your data, provided it is no longer required for legal or contractual obligations.

  • Withdrawal of Consent: You may unsubscribe from marketing emails at any time via the "unsubscribe" link.

7. Contact Us

For questions regarding your privacy or to exercise your rights, please contact our Data Privacy Officer:

Brand Name: Zeravia

URL: www.zeravia-shop.com

Email: support@zeravia-shop.com