Payment Policy

Last Updated: March 8, 2026

At Zeravia, we want to make your shopping experience as secure and straightforward as possible. This policy outlines our accepted payment methods and the security measures we have in place to protect your financial information on www.zeravia-shop.com.

1. Accepted Payment Methods

To serve our Canadian customers, we accept a wide range of secure payment options. All transactions are processed in Canadian Dollars (CAD):

  • Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.

  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

  • PayPal: Secure checkout via your PayPal account.

  • Other Options: Any additional local payment methods as displayed clearly at the checkout stage.

2. Payment Processing & Currency

  • Immediate Payment: Full payment is required at the time of checkout. Your order will only be processed and shipped once payment has been successfully authorized and confirmed.

  • Currency: All transactions are conducted in CAD. If your credit card or bank account is in a different currency, the final exchange rate will be determined by your financial institution.

  • Taxes: Applicable GST/HST/PST will be added to the total amount at checkout based on your Canadian shipping address.

3. Payment Security & PCI Compliance

Your financial security is our top priority. We implement industry-leading encryption and security protocols:

  • Encryption: All payment data is transmitted via Secure Socket Layer (SSL) technology, ensuring your connection to our store is private and protected.

  • PCI-DSS Compliance: Our store is hosted on the Shopify platform, which is certified Level 1 PCI-DSS compliant. This is the highest industry standard for handling credit card data.

  • Data Protection: Zeravia does not store or have access to your full credit card details. Your sensitive information is processed directly by our secure, encrypted payment gateways.

4. Fraud Prevention & Verification

To protect our customers and prevent unauthorized transactions:

  • Verification: We may perform security checks on orders that appear high-risk or irregular. This may include verifying your billing address.

  • Order Cancellation: We reserve the right to cancel any order suspected of fraudulent activity.

  • Billing Disputes: If you notice any discrepancies on your statement, please contact support@zeravia-shop.com immediately. We strive to resolve all billing issues directly and fairly.

Contact Information

If you have any questions regarding your transaction or our billing terms, please contact us:

Brand Name: Zeravia

Address: 8 The Green Ste R, Dover, Delaware 19901, United States

Email: support@zeravia-shop.com

Phone: +44 330 133 2523 (International Support)

Website: www.zeravia-shop.com